Meet Kathy – Support Coordinator NDIS

Meet Kathy Muggridge, one of our dedicated Support Coordinators, who supports people with getting the most out of their NDIS plan.

Kathy has been with Rocky Bay for nearly two years, and has a background in NDIS planning and in supporting people to find employment. Kathy loves working alongside our customers to help them achieve their goals, whatever they may be, and ensuring they get the best out of their supports.

Get to know Kathy and her role a little better with our Q&A!

What does a typical day look like for you?      

Lots of phone calls and meetings with customers. Negotiating and information sharing with other providers, discussions with the NDIS and planners, research, some administration, and a whole lot more!

Tell us more about your experience in the sector?

I have worked in many sectors providing support to stakeholders at all levels. I worked within employment for a job active company for over three years where I supported clients with various capabilities that needed to be considered when referring them to employment opportunities. From there I had a short stint as a NDIS Planner, and when COVID-19 restrictions came into play during 2020 I had the opportunity to move across into Support Coordination.

There are a lot of wonderful stories of the NDIS improving lives and helping people achieve what they may not have if not connected to the NDIS. Some truly beautiful people work within the disability sector and I am proud to be part of it.

What do you love most about your role?               

Interacting with customers and their support network, and helping them achieve their goals and improve their circumstances. My Support Coordination role aligns with my personal ethics and wish to assist people to achieve their best in life.

What do you love to do in your free time?             

I’m part of MeetUps – a Hills Walking Group and Games Group, for the past three and a half years and have made some great friends. I like to walk my 10-year-old blue heeler, Jessie. Brunches with friends is high on my list and I also enjoy chilling a home.

What are three things you can’t live without and why?

1. My dog Jessie – best friends for 10 years and she loves me no matter what. Going home at the end of a work day to her big smile and wagging tail is priceless!
2. My family and friends – their love and support is priceless
3. Compassion, empathy, health and wellbeing, a quirky sense of humour, my car, money – these all help me get through life.